Head of Operations, Manchester

The Group Head of Client Liaison will contribute to the overall performance of Operations through their functional leadership and contribution as a member of the Operational Leadership Team and to the performance of the Group through participation as a member of the broader leadership team.

The role is responsible for creating and leading an integrated and aligned, high performing client service function, supporting all post sale client engagement for Operations, in line with client and business expectations and through highly engaged colleagues. The role will also act as Chairperson for the Client Forum as part of operational governance.

Pay: £55,000.00-£70,000.00 per year

Required Experience

Financial background and experience required

Required Skills

Proven experience of leading client service operations and developing strong and successful client partnerships in support of future growth.

Experience of leading a team of client relationship managers and related operational support functions through periods of growth, transition or change.

Obsessive client focus and evidence of acting as strong client advocate and influencing positive client outcomes.

Excellent leadership and communications skills to lead and motivate a changing and demanding service operation.

Ability to be hands on when required with a pragmatic outlook, knowledge of what good looks like in client engagement and partnership and motivation to take us on the journey to get us there.

Commercial, client and colleague focussed, inspirational leader with an ability to flex between a strategic and operational/tactical focus.

Drive to put the client first, strive for continuous improvement and achieve great client and business outcomes.

If you are interested in applying for this role, get in touch with our team!

Landline: 020 3011 1960
Email: [email protected]